Intechtel
VoIP, PBX, Multi-Line Office Phones

Business Phone Systems for Coeur d’Alene & Spokane | VoIP Installation & Service

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Looking for a phone system that fits your business? Intechtel specializes in the sales, installation, service, and management of business phone systems in Coeur d’Alene, Spokane, and surrounding areas. Whether you’re replacing an outdated analog or digital PBX with a modern on-premise system, or transitioning to a cloud-based solution with all the features you need but none of the high upfront costs, we’re here to help. We offer business phone systems that support traditional analog POTS landlines, Voice Over IP (VoIP) SIP trunking, and digital (T1) services. Using industry best practices, we ensure maximum reliability, with support and maintenance included at no additional charge. Contact us for a free on-site survey and professional  recommendation tailored to your needs.

Business phone systems for North Idaho, Coeur d’Alene, Post Falls, Spokane, Spokane Valley, Sandpoint, Kellogg, and surrounding areas.

Talk to a Phone Specialist
208.635.4400

Phone System Features

Voicemail-to-Email

Get copies of voicemail sent to your email automatically.

Time Conditions

Makes calls route to different places based on time of day.

Auto Attendant

Interactive Voice Response (IVR) - A menu of options for callers to choose from

Queues

Holding queues for larger call volumes that distribute calls to agents evenly.

Call Recording

Easily record calls on the fly or automatically record all the time—perfect for training, compliance, and quality assurance.

Remote Phones

Phones that can be in office, home, or any other location with Internet under a single system.

Multiple Caller IDs

Present different caller ID based on where you want to be calling from for a more local feel.

Softphones

Mobile phone or desktop apps connected to your system for access anywhere.

Virtual Extensions

Extensions on the system that can route to a cell phone without having to give out your cell phone number.

User Controls

Web-based control of your phone extension—access call history, voicemails, recordings. Manage features like forwarding and DND.

Choosing a Business Phone System

business phone systems voip

Cloud-Based VoIP System

Unlimited phones (pay per phone)
Secure, reliable cloud-hosted PBX
Starts at $49.99 mo. per phone
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Small On-Premesis System

Up to 25 phones
Server on-premises
Expertly built configuration
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Large On-Premesis System

25 phones or more
Server on-premises
Expertly built configuration

Business Phone Service Plans

Get A Free Phone System Quote

Provide a few details about your business phone system needs, and we'll deliver a personalized, no-obligation quote.

    What System Works Best For You?

    Cloud-Hosted Or On-Premise Phone Systems

    Equipment is maintained at off-site data center and is cloud-based. The phone systems connect to data center over the Internet connection.
    Call control, collaboration, call management, messaging, voicemail, mobility, contacts, call training, web-based management, contact center, integrations, analytics
    PROS

    No equipment maintenance cost

    Much lower set-up cost

    Operational expense model


    CONS

    ❌ Ongoing monthly cost
    PROS

    Less risk, work and complexity – provider is responsible

    Quickly grow and easily cut-back

    No manual maintenance or updates


    CONS

    Can be limited on number of phones based on bandwidth/network
    PROS

    No updates and maintenance – provider is responsible


    CONS

    No control over your system. The provider has actual control of the phone system.
    PROS

    Provider may provide solutions that a business could not financially afford if obtained independently

    CONS

    Some features and options don’t scale up cost-effectively
    PROS

    Easy to get started

    Inexpensive to implement

    Not dependent on IT personnel

    CONS

    Training will be required for users. Training may or may not be offered by providers.
    Cloud-Hosted Phone Systems:
    On-Premises Phone Systems:
    Equipment is kept on-site. Premises business phone systems are connected locally to the on-site server.
    Call control, collaboration, call management, messaging, voicemail, mobility, contacts, call training, web-based management, contact center, integrations, analytics
    PROS

    Not locked into a monthly plan

    Potentially lower total cost of ownership, especially with growth

    Company asset


    CONS

    Higher initial set-up cost

    Equipment maintenance and support costs
    PROS

    Complete control of expansion

    Flexibility – switch solutions or mix and match


    CONS

    A larger systems means more complexity you will have to manage on your own

    Installation and planning take time
    PROS

    Total control over your phone system

    Able to really customize to match needs

    CONS

    All maintenance, updates, fixes and support must be handled internally or hired out by the company.
    PROS

    Total flexibility – Phone system owners can do as they wish with their equipment.

    CONS

    Changes can be expensive. Some companies may not have the IT or financial resources to make major changes.
    PROS

    IT support personnel or contractor typically trains staff

    CONS

    May take longer

    More equipment needed
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    Need Fully Managed IT Support?

    IT Support Plans ➝

    Partnering with a Managed IT Service Provider (MSP) ensures your business has expert, local support for all its tech needs. MSPs provide predictable, scalable costs and proactive monitoring, helping businesses avoid costly emergencies and operational inefficiencies. They also enhance security through layered protections, employee training, and real-time problem resolution, giving you peace of mind and freeing your team to focus on their core responsibilities.

    Real Customer Stories

    Coeur d'Alene Public Golf Course ➝

    The Coeur d'Alene Public Golf Course was operating with outdated infrastructure that struggled to meet the needs of their day-to-day operations. They were dealing with unreliable WiFi, an aging analog paging system, and a legacy phone system that was difficult to manage and update — especially when seasonal schedules and events demanded frequent changes. Their goals were clear...read more.

    Testimonials

    Here’s what our customers have said.

    At Intechtel, customer satisfaction is at the heart of what we do. Each story of success fuels our commitment to providing expert managed IT services and tech support to Coeur d’Alene, North Idaho and the Spokane area.

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