Intechtel
Customer Stories

Kootenai County Fairgrounds
The Challenge: Multi-Building Campus Lacking Centralized IT

surveillance systems in coeur dalene fairgrounds

The Challenge:

The Kootenai County Fairgrounds in Coeur d’Alene is a large, multi-building facility that hosts events, public gatherings, and administrative operations year-round. With so much activity happening across different buildings and open areas, the fairgrounds needed reliable, property-wide technology solutions — including WiFi, phones, surveillance, structured cabling, and managed IT support.
 
They faced several challenges:
 
  • Disconnected systems across buildings and departments
  • Limited wireless coverage throughout the property
  • No surveillance system to monitor the grounds after hours or during large-scale events
  • A mix of outdated office phones with limited functionality
  • Growing IT needs with no centralized support
Their goals were clear:
 

Our Solution:

Intechtel partnered with the Kootenai County Fairgrounds to build a future-ready, fully integrated technology foundation across their entire property. We worked closely with their team to deliver scalable solutions tailored to the needs of a dynamic, event-driven environment.
 
  • Fiber Internet Transition: Upgraded the facility from outdated internet to reliable business fiber for high-speed connectivity.
  • Enterprise WiFi Deployment: Installed a fully managed WiFi system with strategic access point placement across the grounds for consistent, reliable coverage.
  • Structured Cabling: Completed professional network cabling for multiple buildings to ensure clean signal transmission and future expansion.
  • Operational Efficiency: The new network and WiFi infrastructure enabled mobile ticketing, real-time attendance tracking, and on-the-go access to management tools for exhibitors and staff — dramatically improving event operations and responsiveness.
4K Surveillance System
  • Modern IP Surveillance: Installed a high-definition camera system with 4K resolution, wide coverage, and remote access.
  • Night Vision Cameras: Ensured the property is monitored clearly, even in low-light conditions or overnight when staff isn’t on-site.
  • Event Monitoring: Cameras were strategically placed to improve visibility during busy public events, offering enhanced safety and incident review capabilities.
Office Phone System
  • VoIP Phone Installation: Deployed an IP-based phone system for the administrative office, with flexible call handling, voicemail-to-email, and smart routing features.
  • Scalable Setup: The system is easy to update and expand as staffing or needs change seasonally.
Managed IT, Cybersecurity & Cloud Services
  • Full-Service IT Management: Ongoing support for computers, network, and user management.
  • Cybersecurity Implementation: Integrated firewalls, secure backups, and proactive monitoring to defend against digital threats.
  • Cloud Services: Enabled secure, remote access and data continuity through cloud-based tools.

The Outcome:

Today, the Kootenai County Fairgrounds benefits from a seamless, property-wide technology ecosystem that supports daily operations, enhances guest safety, and prepares the organization for future growth. The build-out of the network and WiFi across the grounds allowed them to deploy next-generation electronic mobile ticketing and attendance tracking systems along with access to their exhibitor and entrant management software from nearly anywhere on the grounds, saving a substantial amount of time and effort while allowing for real-time feedback and updates. 

With a reliable network, modern surveillance, and responsive IT support, the fairgrounds can focus on hosting successful events — without worrying about tech issues. From overnight monitoring to live event readiness, Intechtel’s solutions keep the fairgrounds secure, connected, and running smoothly.

 
What the client says about the experience: