The Challenge:

The Coeur d’Alene Public Golf Course was operating with outdated infrastructure that struggled to meet the needs of their day-to-day operations. They were dealing with unreliable WiFi, an aging analog paging system, and a legacy phone system that was difficult to manage and update— especially when seasonal schedules and events demanded frequent changes.

Their goals were clear:

•  Reliable, facility-wide WiFi coverage
• A modern phone system with flexible auto attendant capabilities
• Clear, effective paging—both indoors and out
• A network foundation they could build on for years to come

Our Solution:

Intechtel conducted a thorough needs assessment and determined that a full-scale infrastructure refresh was the most effective path forward. Our team delivered an end-to-end solution designed for reliability, flexibility, and future growth.

Network Infrastructure Overhaul

• New Data Cabling: Rewired the entire facility to eliminate signal loss and reduce latency
• Cleanup & Organization: Removed outdated cabling and unused legacy equipment from the backboard
• Modern Equipment Rack: Installed to securely house all new hardware
• Next-Gen Firewall: Deployed a business-grade firewall with intrusion prevention for enhanced security
• Managed Switching & WiFi: Implemented a fully managed switch and strategically placed enterprise-grade wireless access points to blanket the property in strong, consistent wireless coverage

Telecom Phone System Modernization

• On-Premise IP Phone System: Installed a robust, feature-rich system that integrates with their existing analog lines
• Custom Auto Attendant: Empowered staff with the ability to make seasonal and event-based changes on the fly
• Advanced Features:
  1. Voicemail-to-email 
  2. Time-based call routing 
  3. Ring groups
  4. HD voice using the G.722 codec
  5. Long-range cordless phones for mobility in the pro shop
•  Smart Paging System: Replaced their analog horns with modern IP paging equipment featuring:
  1. Zone-based control 
  2. Volume customization per area
  3. Seamless indoor/outdoor coverage

The Outcome:

The transformation was completed on time and on budget, just in time for the start of golf season. Staff can now roam the course without missing calls, guests experience better service, and the team has the tools they need to easily adjust communication as the seasons change. The result? A public course now operating with private club polish—thanks to a strong technology foundation built for the future.

What the client says about the experience: 

“Working with Intechtel was a fantastic experience from start to finish. Their professionalism, attention to detail, and commitment to quality exceeded my expectations. They were incredibly responsive and thorough in answering all my questions, and their communication throughout the project was top-notch. Scheduling was seamless, and the team made sure everything was completed on time and to my satisfaction. I couldn’t be happier with the result and would highly recommend Intechtel to anyone looking for reliable and high-quality service.”

Mike Elmore, PGA
Coeur d’Alene Golf Club