Bistline Law Modernizes IT and Strengthens Cybersecurity

One of our North Idaho–based law firm clients was frustrated with unreliable, reactive IT support and disorganized file systems that slowed everything down. Their team felt overwhelmed and held back—spending too much time troubleshooting issues instead of focusing on client work.

The Challenge:

The law office faces a range of technology challenges that limit productivity and security:

No proactive monitoring or managed security in place

Disorganized file storage and duplicate documents

Inefficient document sharing and collaboration

Unreliable network performance and outdated hardware

Disconnected communication systems using cell phones

Very little cybersecurity or identity protection measures

Lack of centralized computer and user management

Our Solution:

Intechtel delivered a complete technology transformation with secure, scalable, and fully managed solutions tailored for their team, including:

Managed IT Services – We provide proactive monitoring, updates, and helpdesk support to prevent downtime and keep operations running smoothly.

Cloud Solutions – We migrated the firm to Microsoft 365, SharePoint, and OneDrive — and now fully manage the platforms to ensure seamless document storage, real-time collaboration, and reliable version control.

Managed Microsoft Support – We configured, secured, and now manage the firm’s Microsoft 365 environment — including setup, licensing, and ongoing administration. All devices and users were integrated into Intune and Entra to enable centralized management, secure access, and proactive monitoring, keeping their legal team connected and protected.

Cybersecurity – We implemented enterprise-grade email protection, phishing defense, and Identity Threat Detection & Response (ITDR) to safeguard the firm against email-based threats and token theft attacks.

Firewall - We implemented and continue to manage a next-generation firewall with intrusion prevention and continuous monitoring to ensure secure, reliable connectivity

WiFi Networks – We designed a secure WiFi network to deliver strong, consistent connectivity for staff and guests while enhancing overall network security.

Business Fiber Internet – We provide high-speed, business-class fiber internet for reliable, secure performance and consistent uptime.

Computer Upgrades – We replaced aging computers with faster, business-grade systems to enhance reliability and efficiency across daily operations.

Phone Systems – We implemented a professional VoIP system to replace their cell phone setup, giving them advanced features like call forwarding and auto attendants for smoother communication.

The Outcome

Today, the law firm runs smoother than ever. Their team works confidently, knowing their systems are secure, reliable, and built to support the pace of their growing practice. Communication is effortless — whether they’re in the office or working remotely — and collaboration happens without tech getting in the way.

With Intechtel managing their IT and cloud systems, the team can focus on what matters most: serving clients. Their technology now grows with them — keeping them efficient, connected, and ready for whatever comes next.